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In addition to the following services, I am also open to custom services to meet your business’s specific needs.

General Virtual Assistance

  1. Bookkeeping and payroll duties: calculating hours, adding expenses, updating salaries.
  2. Receptionist duties: answering calls, leaving voicemails and checking messages.
  3. Database building, entry and updates (sales, contacts, CRM, etc.).
  4. Performing banking needs, like paying bills and transferring funds.
  5. Writing and sending invoices to clients.
  6. Creating, filing and presenting weekly reports on sales, deliverables, hours and tasks.
  7. Checking email, responding to customer inquiries and managing spam.
  8. Organizing technical support tickets and participating in chat support.
  9. Creating and sending out greeting cards, invitations, newsletters and thank you notes.
  10. Establishing, updating and managing a calendar of important events.
  11. Scheduling appointments with clients, businesses and salespeople.
  12. Launching and maintaining cloud computing accounts (DropBox, OneDrive, Google).
  13. Converting, merging and splitting .PDF files.
  14. Preparing training manuals for new staff members or remote workers.
  15. Composing documents from handwritten drafts, faxes and dictations.
  16. Create forms or surveys for customer feedback.
  17. Proofreading documents and other office materials.
  18. Producing graphs from your spreadsheets.

Content Writing

  1. Article and blog post creation.
  2. Guest posting and guest blogging.
  3. Composing press releases and newsletters and submitting to news release directories.
  4. Producing content marketing material, such as infographics, white papers and ebooks.
  5. Designing brochures and creating content to put inside.
  6. Publishing extensive how-to guides and industry-related book reviews.
  7. Writing and submitting op-ed pieces to newspapers and websites.
  8. Generating so-called listicles (list articles) on industry-related matters.
  9. Responding to comments made on the business’s blog.
  10. Interviewing industry sources to write an in-depth report on market.
  11. Interviewing previous customers to compose case studies.

Search Engine Optimization and Digital Marketing

  1. Developing, updating and optimizing an SEO and web marketing strategy.
  2. Conducting a keyword research for website and performing a blog analysis.
  3. Setting up and creating a landing page.
  4. Starting an in-depth competitor analysis (targeted keywords, ranked content, SEMRUSH positions).
  5. Sitemap and webmaster submissions.
  6. Beginning a link building campaign and generating sufficient number of backlinks.
  7. Off-page optimization: commenting on other blogs, participating in forums and message boards and responding to the public on YouTube and news websites.
  8. Monitoring weekly and monthly Google Analytics reports; observing site traffic.
  9. Designing advertisements (banners, side panel graphics, etc.) and finding appropriate, high-traffic websites to place them on.
  10. Creating new list of email contacts, email newsletters and promotional copy.
  11. Establishing follow-up emails and auto-responders and edit according to response rate.
  12. Designing logos, ebook covers, headers, icons and other graphic elements.
  13. Looking for a content marketing firm or publisher to post branded content.
  14. Reach out to media outlets and influencers to garner profiles by publishers.

Social Media

  1. Opening social media accounts on Facebook, Twitter, Google+ and Instagram.
  2. Coming up with detailed profiles and inserting links to company website.
  3. Writing, editing and sharing posts on social networks (a content creation strategy).
  4. Performing a social media audit: conduct thorough analysis on traffic, shares and mentions.
  5. Observing the company’s competitors on social media by looking at rankings, online visibility and keyword prioritization.
  6. Ensuring the small business has a mobile social media strategy for full optimization.
  7. Researching key hashtag conversations of the day and find out if it fits in with company’s messages and marketing objectives.
  8. Engaging with audience: responding to inquiries, sharing relevant information, thanking customers for mentions and purchases and posting promotions.
  9. Updating all social media accounts on a regular basis.
  10. Creating pinnable pictures for Pinterest.
  11. Run a social media contest or challenge.
  12. Uploading photos to Flickr, Pinterest and Instagram as part of marketing strategy.

Websites

  1. Planning, designing and developing WordPress websites (if there is no business website).
  2. Providing technical support through coding on WP webpages.
  3. Installing, customizing and updating WP plug-ins and themes.
  4. Maintaining integrity of website as well as functionality, security and troubleshooting.
  5. Installing and supporting payment gateway and ticketing systems.
  6. Incorporating web applications and programming languages such as HTML, CSS, JavaScript, JQuery and APIs into company website.
  7. Understanding user interface (UI), cross-browser compatibility, general web functions and standards.
  8. Adding tags and images to website and blog posts.
  9. Doing regular backups to prevent data loss.
  10. Creating online forms for content submission, customer feedback or inquiries.
  11. Knowing how start affiliate marketing and launching one for the company.
  12. Setting up, monitoring and managing other affiliates and respective links.

Miscellaneous

  1. Writing down minutes from meetings and then creating a detailed document.
  2. Transcribing voicemail, video or audio, podcasts and meeting recordings.
  3. Recruiting for potential team members and contractors or freelancers.
  4. Researching on important data, statistics and facts for meetings, presentations or blogs.
  5. Performing generic errands for the office, including buying items online, arranging locations for office parties and hiring a cleaning service.
  6. Placing ads career websites, reviewing resumes and contacting the right candidates.
  7. Interviewing job applicants and speaking with references.
  8. Training on-site employees, virtual staff members or freelancers.
  9. Turning raw data into a detailed report and slideshow.
  10. Developing and delivering slideshow presentations.
  11. Searching for hotels, booking airfares and mapping out trip itineraries for business.
  12. Monitor and report on latest industry developments and trends to brief SBO.
  13. Collecting documents for tax season.
  14. Create a business-wide project management system online.
  15. Managing projects: staying in touch with subcontractors, emailing reports, using online calendars and calling team leaders informing them of deadlines.
  16. Sending a gift card or thank you note to your clients on holidays and anniversaries.
  17. Speaking with customer service representatives for tech support, banking issues, etc.
  18. Conducting background, credit and criminal checks on staffers.
  19. Running an internal office or challenge so employees can receive bonuses.
  20. Putting together welcome and goodbye packages for both clients and staff.
  21. Searching for and contacting industry experts or guests to participate in podcasts and webinars.
  22. Providing suggestions and recommendations when company is not meeting monthly, quarterly and annual goals.
  23. Taking care of customer refunds.
  24. Producing customer care scripts for customer service requests.
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